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AI Policy

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Last updated: 31 March 2025

 

At Feelgood Coaching and Consulting e.U. we are committed to using artificial intelligence (AI) responsibly, transparently, and in alignment with our values of trust, human connection, and ethical leadership.

This policy outlines how we use AI on our website and within our services.

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1. How We Use AI

We may use AI technology in the following ways:

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  • AI-powered chatbot: to respond to general queries, guide users to the right services, and support your experience on the website.

  • AI tools and platforms: to enhance our coaching and programme delivery (e.g. CV feedback tools, language models for training support, or automation for efficiency).

  • AI-assisted content creation: such as optimizing email flows, supporting blog writing, or designing client resources.

 

All AI tools used are selected carefully for their reliability, privacy compliance, and alignment with our standards.

 

2. Data Collection & Privacy

We value your privacy. Any data you share with our AI tools (e.g. via the chatbot) may be stored for service improvement and user experience analysis, but:

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  • We do not use your data to train external AI systems

  • We do not sell or share your data with third parties

  • All data is handled in line with our [Privacy Policy] and GDPR standards

 

You are not required to interact with the chatbot or AI features and may request human support at any time via our contact page.

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3. Limitations of AI

Whilst AI tools can be helpful, they are not infallible.

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  • The chatbot does not provide legal, financial, or therapeutic advice.

  • AI-generated responses may occasionally be inaccurate or incomplete.

  • Human oversight is always available where needed.

 

Please use your discretion when acting on information provided by any AI feature on this site.

 

4. Our Commitment to Ethical AI Use

We are committed to staying up to date with developments in AI ethics, privacy, and regulation.

Our use of AI is guided by the following principles:

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  • Transparency: You have the right to know when you are interacting with AI.

  • Human-first leadership: We use AI to support - not replace - emotional intelligence, human coaching, and ethical decision-making.

  • Continuous improvement: We regularly review our AI tools and policies to ensure they reflect best practices and protect your rights.

 

5. Contact

If you have any concerns or questions about how we use AI, you can contact us at:
📧 gwyneth@feelgoodcoachingandconsulting.com

📍 Gloxwald 20, 4382 Sarmingstein, Austria

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